Terms and conditions

Infiniment handmade is an individual company registered in the Directory of Trades and Crafts

The company Infiniment handmade can be reached by email by clicking on the contact form accessible via the home page of the site or at the address contact@infinimenthandmade.com

These conditions of sale are concluded on the one hand by the company Infiniment handmade whose head office is located at 1 subdivision le hameau du colombier 26270 Loriol sur Drôme, registered with the Chamber of Trades and Arisanat of Auvergne Rhône Alpes under the number 912 940 038 RM 26, hereinafter referred to as the "Seller" or the "Company" and managing the site www.infiniment handmade.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.infiniment handmade.com hereinafter referred to as “the buyer” or “the customer”.

 

The following was presented and agreed:

PREAMBLE

The Seller markets hair accessories, textiles and decorations to consumers, through its website https://infinimenthandmade.com

ARTICLE 1: OBJECT

These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the Seller.

ARTICLE 2: GENERAL PROVISIONS

These General Conditions of Sale (CGV) govern the sales of Products or Services, made through the Site, and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who accepted them before placing the order.

The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The T&Cs applicable then are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. These General Terms and Conditions can be consulted via the home page of the site.

The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Customer declares to have read all of these General Conditions of Sale, and where applicable the Special Conditions of Sale linked to a product or service, and to accept them without restriction or reservation.

The Customer acknowledges that he has received the necessary advice and information to ensure the suitability of the offer to his needs.

The Client declares that he is able to legally contract under French laws or validly represent the natural or legal person for whom he is contracting.

Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

ARTICLE 3: PRICE

The prices of products sold through the website are indicated in Euros, all French taxes included (VAT + other possible taxes), and excluding specific shipping costs.

Where applicable, for all products shipped outside the European Union and/or Overseas Territories, customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums do not fall within the responsibility of the Seller. They will be the responsibility of the Buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the Buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary for access to the Site are the responsibility of the Customer. If applicable also, delivery costs.

The price is payable in euros (€) exclusively. The price is due in full after confirmation of the order. The prices offered include discounts and rebates that the Operator may grant.

If delivery or transport costs apply, they will be added to the price of the products and indicated separately before validation of the order by the Customer. The total amount owed by the Customer and its details are indicated on the order confirmation page.

ARTICLE 4: Conclusion of the contract online

In accordance with the provisions of article 1127-1 of the Civil Code, the Customer must follow a series of steps to conclude the contract electronically in order to be able to complete their order:

Information on the essential characteristics of the Product

Choice of Product, where applicable, its options

Indication of the Customer's essential contact details (identification, email, address, etc.)

Acceptance of these General Conditions of Sale

Verification of the elements of the order and, where applicable, correction of errors. Before proceeding with his confirmation, the Buyer has the possibility to check the details of his order, its price, and to correct any errors, or cancel his order. Confirmation of the order will constitute the formation of this contract.

Follow-up of instructions for payment, payment of products, delivery of the order. The Customer will receive confirmation by email of payment for the order, as well as an acknowledgment of receipt of the order confirming it.

The customer will have the possibility during the ordering process to identify any errors made in data entry and to correct them. The language proposed for the conclusion of the contract is French.

The archiving of communications, the order, order details, as well as invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code. This information may be produced as proof of the contract.

For delivered products, delivery will be made to the address indicated by the Customer. For the purposes of successful completion of the order, the Customer undertakes to provide truthful identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

ARTICLE 5: PRODUCTS AND SERVICES

The essential characteristics of the products and their respective prices are made available to the buyer on the Site, as well as, where applicable, the method of use of the product. In accordance with article L112-1 of the Consumer Code, the consumer is informed, by means of marking, labeling, display or any other appropriate process, of the prices and special conditions of sale and execution of the services before any conclusion of the sales contract. In all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, this does not include shipping costs invoiced additionally. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.

When the products or services are not executed immediately, clear information is given on the product presentation page as to the delivery dates of the products. The customer certifies having received details of the delivery costs as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale. The Seller undertakes to honor the Customer's order within the limits of available Product stocks only. Failing this, the Seller informs the Customer; if the order has been placed, and in the absence of agreement with the Customer on a new delivery date, the Seller reimburses the customer.

The contractual information is presented in detail and in French.

The validity period of the offer of Products as well as their prices is specified on the Company's website. Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided).

ARTICLE 6: COMPLIANCE

In accordance with article L.411-1 of the Consumer Code, the products offered for sale through these General Terms and Conditions meet the requirements in force relating to the safety and health of people, the fairness of commercial transactions and to consumer protection. Regardless of any commercial guarantee, the Seller remains liable for any lack of conformity and hidden defects in the product.

In accordance with article L.217-4, the Seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. Please note, however, that handmade accessories may have finishing irregularities and color differences inherent to this type of manufacturing which cannot be considered major defects. If the Customer uses the products abnormally or improperly, the consequences resulting from these uses are excluded from the scope of the contractual guarantees. In this regard, it is appropriate to take into account the nature of the products and that the Customer is required to take care of them. For example, for brass accessories gilded with fine gold, the Customer must avoid any contact with detergents or abrasive products. In addition, normal wear and a certain patina linked to repeated wearing of the products cannot under any circumstances be considered as a lack of conformity within the meaning of this provision. The Company invites the Customer to read the maintenance and use advice on the site.

The parties agree that the illustrations or photos of the products offered for sale have no contractual value.

ARTICLE 7: RESERVATION OF OWNERSHIP CLAUSE

The products remain the property of the Company until full payment of the price.

ARTICLE 8: DELIVERY TERMS

The products are delivered to the delivery address which was indicated when ordering by the Customer and within the deadlines indicated on the Site by the Company. Delivery terms: shipping costs, delivery methods, shipping and delivery times, and the delivery area are specified in the shipping policies page via the site's home page. The delivery times indicated on the Site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the delivery address (street number, building number, staircase number, access codes, names and/or numbers). intercom…).

When the Customer orders several products at the same time, they may have different delivery times.

In the event of a shipping delay of more than 14 working days, if the product has not been shipped, the Customer may cancel the order by registered letter with acknowledgment of receipt and request reimbursement for their order. If the item was shipped before receipt of the cancellation of the order for late delivery of more than 14 days, the Company will reimburse the item and the shipping and return costs, upon receipt of the item. here, complete and in its original condition. The Company undertakes to inform the Customer of the progress of the processing of their order.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and the Company, by any means, of any reservations within 3 days following receipt of the product. The Company cannot be held responsible for the consequences due to a delivery delay not due to its fault. In the event of late delivery, the Customer has the option of resolving the contract under the conditions and terms defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the “outbound” costs under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to monitor the order. The Seller points out that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is up to the Customer to notify the carrier of any reservations about the delivered product.

No delivery will be made to a PO box.

ARTICLE 9: AVAILABILITY AND PRESENTATION

The Company can accept orders while stocks last. The Company informs the Customer of the availability of products sold on the Site. If, despite the Company's vigilance, the products are unavailable, the Company will inform the Customer by e-mail as soon as possible. The Customer may then request the cancellation of his order and be reimbursed, if applicable, for the sums paid. Permanent or temporary unavailability cannot in any way engage the liability of the Company, nor can it give rise to any right to compensation or damages in favor of the Customer.

ARTICLE 10: PAYMENT

Payment is due immediately upon ordering, including for pre-ordered products. The Customer can make payment by payment card. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment providers. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately automatically terminated and the order cancelled. In the event of refusal of authorization for payment by credit card from officially accredited and usual Internet organizations or in the event of non-payment or non-settlement of all or part of a previous order, the Company reserves the right to suspend any Order management and any delivery.

ARTICLE 11: WITHDRAWAL PERIOD

In accordance with the provisions of article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order.

After communication of his decision to exercise his right of withdrawal within this period of fourteen (14) days, the Customer has another period of fourteen (14) days to return the product(s) concerned by the withdrawal.

The right of withdrawal can be exercised by the Customer by contacting the Company by e-mail at the address contact@infinimenthandmade.com indicating their name, order number and the item(s) concerned to inform the Company of the return request.

The Customer can also use the contact form via the home page of the site

The product must be returned in its original packaging, in perfect resalable condition (undamaged, undamaged, unsoiled). Consequently, items returned incomplete, damaged, damaged or soiled will not be taken back.

Following the withdrawal request, the Company, in accordance with legal provisions, will reimburse the sums paid within 14 days following notification of the withdrawal request. In the absence of receipt of the product(s) or proof of shipment within this period, the Company reserves the right to postpone reimbursement until the day of receipt in accordance with article L221-24 of the Consumer Code.

For any return of packages, this must be made to the address indicated below and at the Customer's expense.

Infinitely handmade – 1 housing estate le hameau du colombier 26270 Loriol sur Drôme

We inform Customers that in accordance with current regulations, the right of withdrawal cannot be exercised for goods made according to customer specifications or personalized and earrings cannot be returned for reasons of hygiene and health protection.

 

ARTICLE 12: RESPONSIBILITIES AND GUARANTEES

The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions over the Internet. Therefore, the Company does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their use may be temporarily interrupted due to maintenance, updates or technical improvements, or to change their content and/or their presentation.

The Company cannot be held responsible for any use made of the site and its services by Clients in violation of these General Conditions and for any direct or indirect damage that this use could cause to a Client or a third party. In particular, the Company cannot be held responsible for false declarations made by a Client and for their behavior towards third parties. In the event that the Company's liability is sought due to such behavior of one of its Clients, the latter undertakes to guarantee the Company against any conviction pronounced against it as well as to reimburse the Company for the all costs, including attorneys' fees, incurred for his defense.

In accordance with the law, the Seller assumes the guarantees of conformity relating to hidden defects in the products. The Seller reimburses the Buyer or exchanges products that are apparently defective or do not correspond to the order placed. Reimbursement or exchange for non-conformity or hidden defects may be requested in writing by the Customer by sending a letter to the Company at the following address:

Infinitely handmade – 1 housing estate le hameau du colombier 26270 Loriol sur Drôme

It is agreed that the Customer must notify the Company of any lack of conformity, in writing, within two months from the day on which he noticed the defect.

 

 

ARTICLE 13: CONSUMER INFORMATION

For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have it acquired, or would have given only a lower price, if he had known them.

Article 1648 of the Civil Code: Action resulting from fatal defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity.

Article L. 217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L. 217-5 of the Consumer Code:

The property complies with the contract:

- If it is suitable for the use usually expected of a similar good and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer

- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

- Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-12 of the Consumer Code: Action resulting from lack of conformity is prescribed two years from delivery of the goods.

 

ARTICLE 14: COMPLAINTS AND MEDIATION

If applicable, the Buyer may submit any complaint by contacting the company using the following contact details: contact@infinimenthandmade.com

In accordance with the provisions of arts. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he can resort to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.

In the event of failure of the complaint request to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to the following mediator who will independently attempt to bring the parties together. with a view to obtaining an amicable solution:

 

ARTICLE 15: RESOLUTION OF THE CONTRACT

The order may be canceled by the Buyer by registered letter with acknowledgment of receipt in the following cases:

delivery of a product that does not conform to the characteristics of the order;

delivery exceeding the deadline set when ordering or, in the absence of a date, within thirty days following payment;

In these cases, the Buyer may demand reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.

 

ARTICLE 16: INTELLECTUAL PROPERTY RIGHTS

The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these General Terms and Conditions. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

 

ARTICLE 17: FORCE MAJEURE

The execution of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent execution. The Seller will notify the Customer of the occurrence of such an event as soon as possible.

 

ARTICLE 18: PROTECTION OF PERSONAL DATA

For more information regarding the use of personal data, please carefully read the Privacy Policy on the following page via the site's home page

 

ARTICLE 19: APPLICABLE LAW AND CLAUSES

All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law.

The nullity of a contractual clause does not entail the nullity of these general conditions of sale.

 

Last modification CGV on 02/12/2023