Return and Refund Policy

Infiniment handmade pays great attention to your satisfaction.

Despite the care taken with your order, if an item does not suit you, you can return it to us at your expense for a refund or exchange within 14 days from the date of receipt.

1/ First send an email to contact@infinimenthandmade.com

Specify:

Your first and last name

Your order number

If this is a return or exchange request

The reason for your request

The item(s) concerned

2 / Print your email and insert it in your return package with the item(s) you wish to return.

3/ Send your package to the following address:

Infinitely handmade

1 subdivision the hamlet of Colombier

26270 Loriol sur Drôme

The item(s) must be in perfect resalable condition: undamaged, undamaged and unsoiled.

Return costs are your responsibility and depend on the weight of the returned package. We recommend that you return your items by tracked mail. You can even print your stamp directly online on My Stamp Online.

4 / Upon receipt of your return within the withdrawal period (14 days), we undertake to reimburse you within a maximum period of 30 days.